Tourism Operations

New Zealand and the international tourism sector has undergone unprecedented change in recent times. Find out what this means for the New Zealand domestic and international tourism industry. This course provides students with an opportunity to meet leading operators and experience the services they offer. You will have the opportunity to learn about the unique attractions of different regions of Te Tau Ihu and to practice key skills required for this industry and the world of work.

This programme will appeal to students who respond well to experiential, hands on and fun learning.

On completion of this course you will be able to:

• Demonstrate verbal communication skills in a wide range of tourism contexts.
• Communicate with people from other cultures.
• Define and describe culture in the context of the tourism industry.
• Apply cross-cultural communication skills with visitors to Aotearoa New Zealand.
• Demonstrate knowledge of methods applied to raise service levels to visitors from other cultures.
• Explain the importance of Māori place names in tourism.
• Present a short mihi and poroporoaki in Te Reo Māori in a tourism context.
• Explain tikanga in tourism Māori.
• Contribute within a team or group which has an objective.

*This course is under review and some outcomes may change.

Note: If circumstances change there could be mixed models of delivery e.g online, face to face one day per week or block options.